Upgrading your speed is easy! You can shift to a higher tier, such as our 100 Mbps VIP package, by calling our support team or visiting our R.s Road Deep Lodge Complex office. In most cases, your speed upgrade will be activated remotely within a few hours without needing a technician visit.

You can change or reset your Wi-Fi password by logging into the router's admin panel (the login details are usually printed on a sticker on the bottom of your 5G router). If you are having trouble accessing it, call our service line and we will guide you through the process step-by-step.

You can pay your bill or renew your subscription directly at our Rajampet office or by calling our billing department. Don't forget to take advantage of our long-term offers: pay for 6 months upfront and get between 30 to 40 days of free high-speed internet added to your account!

To process a new connection, we require a copy of your valid ID proof (like an Aadhaar Card), a proof of address (if different from the ID), and a recent passport-sized photograph. You can submit these during the installation visit.

Yes, relocation is absolutely possible provided your new address falls within our network coverage area in Rajampet. Please contact our support team a few days before your move to schedule a site feasibility check and relocation request.

No, there are no hidden data caps! All of our IBN Broad Band plans offer truly 100% unlimited data without any FUP caps or speed throttling, allowing you to stream, game, and browse freely.

Wi-Fi signals can be affected by distance, physical barriers (like thick walls), and interference from other electronic devices. For maximum speed and stability, especially for gaming or large downloads, we recommend connecting your device directly to the router using a LAN (Ethernet) cable.

The 5G router is provided on a complimentary basis during your active subscription to ensure you get the best possible speeds. It remains the property of IBN Broad Band and must be returned if you choose to permanently disconnect your service.

Yes, we do offer Static IP addresses for customers who require them for CCTV cameras, home servers, or specialized business applications. This service comes at a small additional monthly fee. Please contact our helpdesk to request activation.

Our "New Connection Just ₹3999/-" combo includes 6 months of internet and the 5G router. Standard installation is free. However, if your location requires extensive, extra-long fiber cabling beyond the standard limit, a minimal material charge may apply. Our technicians will always inform you beforehand.

For the most accurate result, use a LAN cable to connect your PC or laptop directly to the router. Make sure to pause any ongoing background downloads or video streams, and then run a test using our website's Speed Test tool or at speedtest.net.

A blinking red LOS (Loss of Signal) light indicates that the router is not receiving an optical signal. This is usually caused by a physical break or bend in the fiber cable outside or inside your home. Please contact our technical team immediately for a field repair.

Our provided 5G dual-band routers can technically support 30+ connected devices simultaneously. However, keep in mind that your total bandwidth (e.g., 50 Mbps or 100 Mbps) is shared among all connected devices. More active devices mean less speed per device.

Absolutely. We provide dedicated enterprise solutions, including leased lines with symmetrical upload/download speeds and priority SLAs for businesses. Please call our proprietor directly at 9966569492 to discuss custom business quotes.

We pride ourselves on prompt service. We aim to resolve 90% of technical complaints within 4 to 8 working hours after your ticket is raised with our helpdesk (8143902809).

Yes, you are free to downgrade your plan. To ensure a smooth transition, we recommend placing your downgrade request towards the end of your current billing cycle, so the new plan takes effect at your next renewal.

Unlike older copper wiring or satellite internet, our pure fiber-optic cables use light to transmit data and are generally immune to electromagnetic interference and weather conditions, ensuring a stable connection even during heavy rain.

Online payments can sometimes take a few minutes to sync with our billing system. Try restarting your router after 10 minutes. If the connection is still suspended, call our helpdesk and provide your transaction ID so we can activate it manually.

We employ strict network-level security and firewalls to protect the infrastructure. However, for complete safety, we highly recommend that you use updated antivirus software on your personal devices and maintain strong, unique Wi-Fi passwords.